Warranty

Warranty Coverage

Sleep Plus mattresses are backed by a comprehensive warranty covering manufacturing defects in materials and workmanship. This warranty applies only to the original purchaser and is valid from the date of purchase. Coverage is available exclusively for high-end models and varies based on mattress specifications and customizations.

What is Covered

  1. Defects in Materials

    • Physical flaws causing foam or spring components to crack or split under normal usage.

  2. Workmanship Defects

    • Faults in mattress cover construction such as stitching issues or broken zippers.

  3. Sagging or Indentations

    • Visible sagging greater than 1.5 inches not caused by improper foundations or bed bases.

What is Not Covered

  1. Normal Wear and Tear

    • Gradual softening of foam or minor sagging due to regular use.

  2. Physical Damage

    • Damage from cuts, burns, stains, moisture, or misuse.

  3. Comfort Preferences

    • Requests related to firmness, feel, or size changes.

  4. Improper Use

    • Use on unsupportive or incompatible foundations or bases.

  5. Transportation Costs

    • Any expenses incurred for inspection, pickup, or delivery of the mattress.

Tiered Warranty Coverage

Warranty coverage is tiered over time, with customer contribution increasing as the mattress ages:

Warranty Period Stage Customer Contribution
First Year 0% (Full coverage)
Next 20% of warranty period 25% of cost
Following 20% 50% of cost
Final 20% 75% of cost

Warranty Claim Process

To initiate a claim, please:

  1. Provide Proof of Purchase

    • Original invoice or receipt is required.

  2. Describe the Issue

    • Include a clear explanation of the defect and how it occurred.

  3. Submit Photographic Evidence

    • Provide clear images of the mattress, showing the full product and the specific defect.

📧 Email your claim to: info@sleepezze.com

Warranty Remedies

Upon validation of the claim, Sleep Plus will, at its discretion:

  1. Repair the Mattress

    • Resolve eligible defects through repair.

  2. Replace the Mattress

    • Provide a new mattress of the same model and size, or a comparable model if discontinued.

Post-Warranty Service

If the warranty has expired and service is still requested:

  • The customer will be responsible for 100% of repair or replacement costs, including transportation.