FAQs

Frequently Asked Questions (FAQ)

1. How long does delivery take?

Non-customized products: Delivered within 3–4 business days
Customized products: Delivered within 5–7 business days

Our team will contact you before delivery to confirm the time.

2. What happens if I miss my delivery?

If the first attempt is missed, we’ll try once more
If both attempts fail, the product is returned to us
You must call 054-5816593 within 5 working days to schedule a new delivery

3. Can I return a product?

Yes, returns are accepted under the following conditions:

The product must be unused, in original packaging, and returned within 7 days
Non-returnable items include:
- Used or damaged products
- Personal-use items (mattresses, towels, bedding, etc.) once packaging is opened
- Assembled items, unless defective

4. How do I request a refund?

For Credit/Debit Card orders:

3–5 business days: To receive the item
2 business days: For quality check and processing
4–15 business days: For your bank to credit the amount

For Cash on Delivery (COD) orders:

COD charges are refundable only if the entire order is returned
No cash or bank transfer refunds are provided for COD returns online

5. Can I exchange a product for another size or color?

No, we do not offer direct exchanges.
Return the item and place a new order for the desired size or color.

6. What does the mattress warranty cover?

Our Sleep Plus high-end mattresses come with warranty coverage for:

Manufacturing defects
Workmanship issues (e.g., stitching, zipper)
Sagging over 1.5 inches with proper use

Not covered:

Normal wear and tear
Misuse or damage
Comfort preferences
Transportation costs

7. How do I make a warranty claim?

Send the following to: 📧 info@alraads.com

Invoice or proof of purchase
Description of the issue
Photos of the defect and the entire mattress

8. How do I contact customer service?

📞 Phone: 054-5816593
📧 Email: info@alraads.com
🕘 Hours: Monday to Saturday, 9:00 AM – 8:00 PM