Replacement/Refund Policy

Return Policy

At AL RAAD MATTRESSES AND PILLOWS UPHOLSTERY SPS LLC, we understand that sometimes a product may not meet your expectations. We're here to make the return process as simple and transparent as possible.

Products Not Eligible for Return

We do not accept returns for the following:

• Products damaged due to misuse or showing signs of wear, even if under warranty

• Products that have been used, altered, assembled, or installed, unless defective

• Personal-use items removed from packaging, including:

  • Bedding, mattresses, bath products

  • Kids’ items, pillows, sheets, comforters

  • Bean bags, duvets, duvet covers, memory foam

  • Towels and bathrobes

• Assembled products, unless they have a verified manufacturing defect (repairable at our discretion within 6 months)

• Exchange requests for a different size or color (we do not offer exchanges — please return the item and place a new order)

Return Instructions

• Only non-furniture items are eligible for return

• Return requests must be made within 7 days of delivery

• Products must be returned in:

  • Original packaging

  • With the invoice

  • Including all accessories, promotional gifts, and warranty cards

Refund Processing

If paid by Credit or Debit Card:

• 3–5 business days: For AL RAAD MATTRESSES AND PILLOWS UPHOLSTERY SPS LLC to receive the returned item

• 2 business days: For quality inspection and refund approval

• 4–15 business days: For your bank or card issuer to process the refund

If paid by Cash on Delivery (COD):

• The COD charge is refundable only if the entire order is returned

• AL RAAD MATTRESSES AND PILLOWS UPHOLSTERY SPS LLC does not provide cash or bank transfer refunds for COD payments via online return

Need Assistance?

If you have questions about returns, refunds, or cancellations, contact our support team:

📞 Phone: 054-5816593
📧 Email: info@alraads.com
🕘 Support Hours: Monday to Saturday, 9:00 AM – 8:00 PM